FAQ
1. Do I need a trade account to order?
No, anyone can order directly through our website. However, for regular bulk orders and trade pricing, we recommend setting up a trade account. Contact us at info@professionalclean.co.uk.
2. Is there a minimum order quantity?
There is no minimum order for standard retail purchases. For wholesale and bulk orders, please contact us for pricing and minimum quantities.
3. Do you deliver across the UK?
Yes, we deliver nationwide. Standard delivery is 2-3 working days. Hazardous goods may take slightly longer as they require ADR-certified courier handling.
4. How are hazardous chemicals shipped?
All hazardous products are transported using ADR-certified couriers in compliance with UK regulations. Appropriate packaging, labelling, and documentation are included.
5. Can I get Safety Data Sheets (SDS)?
Yes, SDS documents are available for all our products. Email us at info@professionalclean.co.uk with the product name and we will send them to you.
6. What sizes are available?
Our products come in a range of sizes including 5L, 25L, 200L drums, and 1000L IBC tanks. Availability varies by product — check individual product pages for options.
7. Do you offer wholesale pricing?
Yes, we offer competitive wholesale and bulk pricing for businesses including hotels, care homes, laundries, and commercial kitchens. Visit our Wholesale Products collection or contact us for a quote.
8. What is your returns policy?
Please refer to our Refund Policy page for full details. If you receive a damaged or incorrect product, contact us within 48 hours and we will arrange a replacement or refund.
9. Can I get product advice or recommendations?
Absolutely. Our team can help you choose the right products for your specific needs — whether it is laundry care, catering hygiene, washroom supplies, or industrial cleaning. Email us at info@professionalclean.co.uk
10. Do you supply dosing equipment?
Yes, we work with approved engineering partners for dosing system installation and maintenance. Contact us for details and recommendations for your setup.